At Maranz Distillery, we are dedicated to ensuring your satisfaction with every purchase of Clarye Spirits. Our Return Policy is designed to provide you with clarity and fairness, reflecting our commitment to excellence in both product and service.
1. Quality Assurance: Crafted with Care
We take great pride in the quality of our Clarye Vodka, Whiskey, Gin, and Brandy. Each bottle is crafted with meticulous care, and we stand behind the excellence of our spirits. If you encounter any issues with the quality of your purchase, we are here to address your concerns.
2. Damaged or Defective Products: Our Responsibility
In the unfortunate event that your Clarye Spirits arrive damaged or defective, Maranz Distillery takes full responsibility. Contact our customer service team promptly, and we will guide you through the necessary steps to ensure a swift resolution, whether through replacement or refund.
3. Returns Process: Simple and Transparent
If you need to return a product for reasons other than damage or defect, our returns process is designed to be simple and transparent. Please contact our customer service team to initiate the returns process. We will provide clear instructions on how to return the product and guide you through the necessary steps.
4. Eligibility for Returns: Meeting Your Needs
To be eligible for a return, the product must be in its original packaging, unopened, and in the same condition as when you received it. We understand that circumstances may vary, and our customer service team will work with you to address your specific situation.
5. Return Shipping: Your Responsibility
For returns unrelated to damage or defect, the cost of return shipping is the responsibility of the customer. Please ensure that the product is securely packaged to prevent any further damage during the return process.
6. Refund or Replacement: Tailored to Your Preference
Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund or replacement. We are committed to finding a solution that meets your satisfaction and ensures you continue to enjoy the exceptional taste of Clarye Spirits.
7. Contact Us: Your Partner in Satisfaction
For any concerns, inquiries, or to initiate a return, please contact our customer service team at enquires@clarye.com, info@maranzdistillery.com or +234 706 336 6170. We are here to assist you and uphold the standards of excellence that define the Maranz Distillery experience.
Maranz Distillery stands by the quality and craftsmanship of Clarye Spirits, and our Return Policy reflects our commitment to your satisfaction. Thank you for choosing Clarye, and we look forward to serving you with excellence in every sip.